Skip to main content
Leave A Review

Customer Reviews

We love to hear from our customers. Let us know about your experience at Bill Thomas Camper Sales and read what others are saying about us. Submit Your Review.


Our Sincere Appreciation To the Staff of Bill Thomas RV!

Our Sincere Appreciation To the Staff of Bill Thomas RV!
We discovered a problem with one of the wheels on our Airstream trailer. We then discovered that the certified Airstream service facility in our area was Bill Thomas. We had absolutely no idea– and very little hope–that we could obtain service on a walk-in basis, especially on a Monday afternoon. At the facility and were directed to the service scheduling area where we met Mr. John Buford. We told him of our plight, and rather than saying, “well folks there’s nothing we can do this afternoon” he began immediately to take notes and fill out a service plan. He then contacted the repair folks and immediately we were told to prepare our camper to be pulled into the service bay.

They pulled the camper into the service bay and he disassembled the wheel that I thought was giving us trouble. That wheel was fine, so he put it back together and, without us even asking, said he would take a look at the other wheel. When he did, it turned out that the problem was worse than we even thought. The interior of the wheel had completely disintegrated. If we had continued to drive on that wheel we might have lost it while going down the interstate, had a fire in the wheel, or simply had it go flat. At any rate we would have found ourselves stranded on the side of the road.
In three hours we had gone from completely stranded to back on the road again with a clean bill of health, and all this was due to the kindness and competence of the folks at Thomas RV. We wish to extend our deepest appreciation to Mr. Buford and all the other professionals at Thomas, and we highly, highly recommend that if others have trouble with their Airstream, take it straight to Bill Thomas!

Chuck and Cate Sanders
- Charles from Manhattan, KS

Ordered our new Airstream!

Amy McCutchen was a total doll! And she definitely knows her stuff. Very patient and helpful with all of our questions and concerns. Takes a personal interest in her customers! Important for newbies in the camper world!! Feels like we will have a very positive future relationship with this dealership! - Kimberly from Washington, MO

BT Camper Sales - A Superb Airstream Dealer!

Great Customer Service! The entire staff at BT Camper Sales was very attentive and helpful. Scott Collins did an excellent job guiding us through the process of selecting our Airstream. Cal was very thorough and patient during the walk-through process. Thanks. - Richard from Waukee, IA

Wonderful people!

Scott in sales was amazing and extremely helpful. He was responsive to all my questions and concerns. Bill completed my walk through when I picked up my new camper and took all the time necessary to answer my questions and show me all the features. From the finance department to the supply store clerk, everyone was so helpful and attentive. I couldn't be more please! - Sandy from Jonesburg, MO

Bill's orientation was ten times what I have ever seen

This is an actual CSI report from an actual customer:

Q01: Did your salesperson treat you with courtesy and concern? Yes
Q02: Was your unit prepared to your satisfaction at time of delivery? Yes
Q03: Satisfied with explanation of features, warranties & maintenance? Yes
Q04: Who or what prompted you to visit Bill Thomas Camper Sales? Show/Display: "I saw them at the camper show in St Louis. I purchased one of the models they had on display there."
Q05: How likely would you recommend Bill Thomas Camper Sales? 10 - Definitely Would
Q06: What have they done to earn that rating? "Bill's orientation was ten times what I have ever seen."
Q07: Did SP contact to make sure everything is okay/referrals. Yes
- Daryl from Minier, IL

Scott was very concerned and thoughtful. Collin, that did the w

This is an actual CSI report from an actual customer:

Q01: Did your salesperson treat you with courtesy and concern? Yes
Q02: Was your unit prepared to your satisfaction at time of delivery? Yes
Q03: Satisfied with explanation of features, warranties & maintenance? Yes
Q04: Who or what prompted you to visit Bill Thomas Camper Sales? Internet/Website: "I found a camper on rvtrader.com."
Q05: How likely would you recommend Bill Thomas Camper Sales? 10 - Definitely Would
Q06: What have they done to earn that rating? "They treated me very well. Scott was very concerned and thoughtful. Collin, that did the walk through, went above and beyond for me. I mentioned something that I wanted to do to the camper and he just jumped right up there and installed it for me."
Q07: Did SP contact to make sure everything is okay/referrals. Yes
- William from Holts Summit, MO

Brad, was very courteous, knowledgeable, and treated us great.

This is an actual CSI report from an actual customer:

Q01: Did your salesperson treat you with courtesy and concern? Yes: "Brad, was very courteous, knowledgeable, and treated us great. Scott, who showed us the camper, was very helpful and knowledgeable. He was great. He worked in the parts area."
Q02: Was your unit prepared to your satisfaction at time of delivery? Yes
Q03: Satisfied with explanation of features, warranties & maintenance? Yes
Q04: Who or what prompted you to visit Bill Thomas Camper Sales? Internet/Website: "We were looking for a camper, and they had the best camper for us."
Q05: How likely would you recommend Bill Thomas Camper Sales? 10 - Definitely Would
Q06: What have they done to earn that rating? "They were just wonderful nice people. It was the best buying experience I have ever had. I am pleased with the camper."
Q07: Did SP contact to make sure everything is okay/referrals. Yes: "I am very thankful that I drove the extra time to get to them. It was extraordinary."
- Michael from Troy, IL

Awesome Experience

From first look to purchase was a no hassle experience. We knew what we wanted and Scott made it happen with ease. Everyone on staff has made us feel welcome and have been very accommodating. - Danny from Lake Saint Louis, MO

Great Service

Traveling the trailer power jack failed on my 2019 Airstream leaving me "hitched". Pulled into BT Thomas asn explained I could not unhitch without a working jack. Within 10 minutes I had two techs installing a new power jack. I was back on the road in a half an hour - and no charge as it was covered by the warranty. Great service and attention to detail! THANKS! - James from Wardsville, MO

Great place to buy a camper

Our sales associate Scott was very friendly and non pressuring. Everyone we met was very friendly and helpful. We were first time camper buyers and they answered all our questions. - Robert from Beaufort, MO

Great sales experience coupled with fast professional service.

The dealerships location is convenient to my residence and storage location. The sales experience was pressure free and pleasant. But, of note,has been the exemplary service that we have received. We have dropped off our travel trailer on more than one occasion without an appointment and still had a very quick resolutions of the issues that we needed repaired. This is a very important factor to consider when making a purchase. If you purchase from Camping World like I did previously hopefully you will not have the experience related to them having my camper(that I purchased new from them)and they had it in service for over 6 months due to the awning arm breaking on one side. They forgot to order the part which even lengthened the overall repair time. Anyway, Bill Thomas has been the polar opposite of Camping World. You can tell that they care about their customers. It feels like one big family between Parts,Service and Sales - Scott from Wentzville, MO