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The Most Outstanding Customer Care"...My little sister was buying a 23ft Flying Cloud the very next day, and so I downloaded the brochure to check on its specifications and make sure that it would be safe to tow with her vehicle. I have been RV-ing for over twenty years myself, but this will be my sister's first experience with it.
I accompanied her to one of your dealerships, Bill Thomas Camper Sales in Wentzville, MO where she purchased her new Airstream.
Indeed the quality of your products is renowned, but I would like to let you know that my sister received The Most Outstanding customer care and service from all of the folks at Bill Thomas Camper Sales... one of your finest dealerships!" - Jim from Warsaw, MO
Necssary repair in-transitWorked us in immediately when key broke in RV entry door in locked position. After 3 days of travel, we were trying to get back home during the COVID-19 pandemic. Kurt, the technician, was most courteous & understanding that we needed to keep social distance. He himself practiced good sense being gloved for his protection. Very quick efficient installation; were on our way in less than an hour. All service and parts staff helpful. Were able to use the RV for final night of travel to make it home. Otherwise, we could not have accessed the living space.
Now back home feeling much gratitude for your responsiveness and caring. Thank you. - James from Kearney, NE
They were willing to listen to what we wantedThis is an actual CSI report from an actual customer, Steven E:
Q01: Did your salesperson treat you with courtesy and concern? Yes
Q02: Was your unit prepared to your satisfaction at time of delivery ? Yes: "We are first time buyers. If anything was wrong, we didn't know it. I think it was fine though."
Q03: Satisfied with explanation of features, warranties & maintenance? Yes: "For as quickly as they go rattling everything off before we drive away , yes. I'm comfortable knowing I can go back and ask questions as needed. They encouraged that."
Q04: Who or what prompted you to visit Bill Thomas Camper Sales? Drive By (Sign)/Driving Around, Etc.: "They were local to our location. We had visited other dealers east of us and decided to check them out. We told them what we were looking for. They had 2 used units. One fit our hopes and needs."
Q05: How likely would you recommend Bill Thomas Camper Sales? 10 - Definitely Would: "Without a question."
Q06: What have they done to earn that rating? "They were willing to listen to what we wanted. Other dealerships 'heard' what we wanted, but then showed us what they wanted to show us. Bill Thomas listened. We explained to them our situation, that they either had it or they didn't. They listened, which was great."
Q07: Did SP contact to make sure everything is okay/referrals. No: "Not really. We've touched base on Facebook. I think that was more of just a social thing I think. The unit was winterized, so we haven't had a chance to use it yet. They are going to offer a class in April on how to de-winterize the unit. Hopefully, we're on the list. Everybody was really cool. They were very helpful. They were more than willing to answer questions, which is important." - Steven from Wentzville, MO
Dale and Bill were both AwesomeThis is an actual Service CSI report from an actual customer:
Q01: Was everything done to your satisfaction? Yes
Q02: Were you satisfied with the treatment by the personnel? Yes: "Very well. Dale and Bill and were both awesome. I had a much better experience with them than other places."
Q03: Would you do business again with the service department Yes: "Absolutely."
Q04: Any suggestions on how the service department could improve? "Not off the top of my head." - Mike from Wentzville, MO
It was perfectThis is an actual CSI report from an actual customer Willis B:
Did your salesperson treat you with courtesy and concern?
Yes: "Dale was very good."
Was your unit prepared to your satisfaction at time of delivery ?
Yes: "It was perfect."
Satisfied with explanation of features, warranties & maintenance?
Who or what prompted you to visit Bill Thomas Camper Sales?
"I live close by."
How likely would you recommend Bill Thomas Camper Sales?
10 - Definitely Would
Q06: What have they done to earn that rating?
"They answered all of my questions. Everyone had an excellent attitude. I appreciate it." - Willis from Wentzville, MO
My trailer repairsThe commitment from the techs at Bill Thomas are very pleasing. They did amazing work on our Lance trailer and we are more than pleased. - Doug from St. Peters, MO
excellent parts deptI called over asked if had flat trim was informed cold get it in couple days. In couple days had it and was just what I wanted. - Kenneth from Jonesburg, MO
Finally loving my BasecampBrought in my Basecamp after having another dealership try to fix it. I had many issues that I thought would never get fully addressed, minor, mostly, but the overall effect was infuriating. Brought it into your service department and Eric did some voodoo magic or just plain old unbelievable awesome work that, so far at least, had me super happy. The extra mile he went for me and the effort he put in are a rarity these days. He, and the help your service department gave me will be why I buy my next Airstream from you and made me regret not having done so originally. I will recommend your service department to anyone that asks. Thanks are not enough, Ed H***** - Willis from Wentzville, MO
Our Sincere Appreciation To the Staff of Bill Thomas RV!Our Sincere Appreciation To the Staff of Bill Thomas RV!
We discovered a problem with one of the wheels on our Airstream trailer. We then discovered that the certified Airstream service facility in our area was Bill Thomas. We had absolutely no idea– and very little hope–that we could obtain service on a walk-in basis, especially on a Monday afternoon. At the facility and were directed to the service scheduling area where we met Mr. John Buford. We told him of our plight, and rather than saying, “well folks there’s nothing we can do this afternoon” he began immediately to take notes and fill out a service plan. He then contacted the repair folks and immediately we were told to prepare our camper to be pulled into the service bay.
They pulled the camper into the service bay and he disassembled the wheel that I thought was giving us trouble. That wheel was fine, so he put it back together and, without us even asking, said he would take a look at the other wheel. When he did, it turned out that the problem was worse than we even thought. The interior of the wheel had completely disintegrated. If we had continued to drive on that wheel we might have lost it while going down the interstate, had a fire in the wheel, or simply had it go flat. At any rate we would have found ourselves stranded on the side of the road.
In three hours we had gone from completely stranded to back on the road again with a clean bill of health, and all this was due to the kindness and competence of the folks at Thomas RV. We wish to extend our deepest appreciation to Mr. Buford and all the other professionals at Thomas, and we highly, highly recommend that if others have trouble with their Airstream, take it straight to Bill Thomas!
Chuck and Cate Sanders
- Charles from Manhattan, KS
amazing customer serviceeveryone we came in contact with at Bill Thomas, from sales, service, and financing, was professional, patient (we were brand new at camping), and they seemed to really enjoy what they do. we will definitely be customers for life - Angie from Foristell, MO
Really pleasantAn actual CSI transcript from an actual customer, Jim D:
Q01: Did your salesperson treat you with courtesy and concern? Yes
Q02: Was your unit prepared to your satisfaction at time of delivery? Yes
Q03: Satisfied with explanation of features, warranties & maintenance? Yes
Q04: Who or what prompted you to visit Bill Thomas Camper Sales? "Word of mouth from someone else."
Q05: How likely would you recommend Bill Thomas Camper Sales? 10 - Definitely Would
Q06: What have they done to earn that rating? "They were just very helpful, and when we were looking at the camper we were buying they took a great amount of time with us. Austin was our salesperson. He was just really pleasant." - Jim from Wentzville, MO